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Agenda Details
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  • Sheraton Hall E
    2:30PM - 3:30PM
    (1 hour)



    Presentation Series

    Customer Service Engagement Strategies

    Thanks to the ‘Net, a dissatisfied customer can damage your company’s reputation worldwide before you’ve had a chance to power up. Conversely, great customer service can result in instantaneous great advertising in the form of glowing reviews. More than ever, customer service is a do-or-die commitment that requires planning and effective teamwork. It’s a need that fueled the creation of the brand management social network Hootsuite, with its 10 million global users. And it’s a relationship that demands your immediate and constant attention.